Terms & Conditions
Please find below our terms and conditions for Stonehenge Detox. Please read them carefully and do not hesitate to contact us if you have any questions.
We highly recommend holiday insurance for all clients. This must be bought independently as it is not included in the retreat price. If for whatever reason you need to cancel your retreat place after you have booked with us, the following refund policy will apply:
All cancellations must be received in writing.
Any promotional inclusions (such as products offered in the package) will be deducted from any refund if applicable.
Once you have confirmation of your booking you have a further 24hrs to cancel and obtain a full refund. After this period the following conditions will apply:
A full refund minus 5% admin charge will be provided for all cancellations up to 90 days prior to start day of the booked retreat.
A 50% refund will be provided on cancellations between 60-89 days prior to the start date of the booked retreat.
A 30% refund will be provided on cancellations between 30-59 days prior to the start date of the booked retreat.
No refund will be provided on cancellations between 29-0 days prior to the start date of the booked retreat.
No refund will be provided for premature leaving of the retreat or failure to arrive at the retreat for any reason.
If paying via instalments, the above conditions will apply based on the entire price of your booking and not just on any instalments paid.
If paying via instalments, due to administration an additional 2.5% will be charged on all stage payments.
All retreat payments are due 30-days prior to the start date of the booked retreat, unless otherwise specified. Clients whose balances are not received by the 30-day deadline, risk forfeiting their retreat booking.
Use of credit or debit cards will not incur a surcharge if payments are cleared in full at the time of booking.
If you would like to change your booking week more than 59 days before the start date of your booked week, this is possible, however this will incur a £50 administration charge per booking plus any difference in the rate of the new room booking (if applicable). If you are looking to change weeks less than 60 days before the start date of your booked week, the above cancellation policy will apply.
Payments at retreat
Please note that payment for items at the retreat; such as treatments, items purchased from the shop or purchases from the Saturday cafe, etc., can only be paid for by debit or credit card or Euros.
If The Retreat Has To Close For Any Reason
If the retreat has to close for whatever reason we will inform you as soon as possible. Stonehenge Detox will always give full refunds if this occurs. Stonehenge Detox will refund the retreat cost and the transfer cost if applicable, but will not pay for any loss with flights.
Promotions and Discounts
If you have a promotion or voucher please telephone to book your place and redeem your discount.
Discounts and supplements may vary from time to time and Stonehenge Detox can alter these at anytime.
If you are currently pregnant, or under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness to travel and take part in the retreat as well as notifying Stonehenge Detox. Stonehenge Detox is unfortunately not suitable for those with psychiatric or deep emotional issues or those looking for counselling or therapy, as our team are not professionally qualified in these areas. Our team are also not medically trained and do not know your medical history so cannot offer any specific medical advice whilst at the retreat.
Our retreat is not suitable for children under the age of 14 years or for people with physical disabilities that cannot take care or responsibility for themselves as we do not have the resources or expertise. We have one disabled room with wheelchair access, but there are areas of the retreat that people with mobility issues may not be able to access. All health issues MUST be disclosed at the time of booking.
If you damage your room or any of the property within your room we will automatically deduct the cost of repairing / replacing / redecorating from your registered card.
Comments and complaints
If you feel unwell or are not happy with the retreat for any reason, please tell your Retreat or Hotel Manager immediately and we will endeavour to take whatever action is required. Please bear in mind that any claims may be rejected if we are not given the opportunity to put matters right during your stay.
If you select a ‘share with unknown guest’ room share option then Stonehenge Detox takes no responsibility for the actions of the person/s with whom you ‘room share’. If for whatever reason you are unhappy with your ‘room share’ including but not limited to: clash of personalities; disagreements; snoring; other annoying habits etc, Stonehenge Detox cannot be held responsible. Please note that if you have booked a ‘share with unknown guest’ online we can not guarantee that you will be sharing with an individual of the same sex. Stonehenge Detox is for most of the year sold out, so unfortunately if an altercation arises there are no other rooms available, so we will be unable to move you.
All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘Acts of God’, some amenities may be temporarily unavailable. Very occasionally, we may have to vary the advertised programme due to staff sickness or other unforeseen problems, in which case we will always try to provide an equivalent replacement. This may not always be possible. For example, if our Yoga Instructor becomes unwell on day 3 of the retreat, it is likely that it will be too short notice to find another and Yoga may well be cancelled. This is extremely rare, but could happen. The same applies to any of the activities. Please note we rebound outside, so if the heavens open, rebounding will be cancelled. Clearly we will always do our level best to make sure all activities go ahead if possible. We would also like to point out that the Stonehenge Detox team can change at any time and although we will always endeavour to have a suitable replacement there will be no compensation for the change in team member.
Stonehenge Detox will not accept liability for:
- Any of the above events, or others beyond our control.
- Loss, injury, or damage (to you) or your personal property.
- Physical, medical or psychiatric conditions developing during or after your retreat.
Check that your holiday insurance policy covers these and other contingencies.
Your Health and Wellbeing
Many health benefits are associated with regular exercise, juice detoxing and therapy treatments. However a small number of people should not participate in certain activities and should seek medical advice. In case of any doubt please consult a doctor before commencing physical activity/starting a juice detox/or receiving a treatment.
Assumption of Risk
By agreeing to these terms and conditions, I/we state that I/we wish to participate in the detox and all the activities, which include but are not limited to: aerobic & resistance exercise, yoga, pilates, tai chi, running, walks, indoor cycling, mini trampolining, volley ball, net football, dodge ball, tennis, sauna, swimming (pool and river) and therapy treatments such as massage and colonic hydrotherapy. I/we realise that my/our participation involves the risk of injury and even the possibility of death. Furthermore, I/we confirm that I/we are voluntarily engaging in an acceptable level of exercise and Stonehenge Detox are not responsible for any injuries or losses incurred whilst at the retreat, after the retreat or during the transfer.
If I/we suffer with any health conditions including but not limited to the following, I/we confirm that I/we have either consulted with a doctor before participating in physical activity/a juice detox/receiving treatment or I/we am accepting full responsibility for my/our own health and I/we acknowledge the risk involved.
Bone or joint or back problem/pain; high or low blood pressure; surgery or recent injury; Diabetes or any other metabolic disease; raised cholesterol; heart condition; cancer; pain in your chest when you do physical exercise; unusual shortness of breath at rest or with mild exertion; pregnant; spells of severe dizziness or have lost consciousness; Epilepsy; angina.
Stonehenge Detox is a smoke free and alcohol free retreat. If you wish to smoke, there is a designated smoking area. Anyone found inebriated or smoking in the property may be asked to leave the retreat and no refund shall be given. Any alcohol found on the premises will be confiscated and given back on check out. No recreational drugs may be brought to the retreat, any guests found intoxicated or under the influence of recreational drugs will be asked to leave the retreat (no refund shall be given).
This contract is entered into under the laws of the United Kingdom and in agreeing to these terms and condition you are doing so on behalf of yourself and any other parties included in your booking.
Thank you for choosing to book with Stonehenge Detox, we look forward to welcoming you to our retreat.